Gaya APA

Page, S. (2010). The Power of Business Process Improvement; 0 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability . Amerika: Amacom.

Gaya MLA

Page, Susan. "The Power of Business Process Improvement; 0 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability". Amerika: Amacom, 2010. Text.