Gaya APA

Inghilleri,Leonardo, ., Solomon, M. (2010). Exceptional Service, Exceptional Profit; The Secrets of Building a Five-Star Customer Service Organization . : Amacom.

Gaya MLA

Inghilleri,Leonardo, ., Solomon, Micah. "Exceptional Service, Exceptional Profit; The Secrets of Building a Five-Star Customer Service Organization". : Amacom, 2010. Text.