Gaya APA

BLUNT, C., HILL-WILSON, M. (2013). DELIVERING EFFECTIVE SOCIAL CUSTOMER SERVICE; HOW TO REDEFINE THE WAY YOU MANAGE CUSTOMER EXPERIENCE AND YOUR CORPORATE REPUTATION . : Wiley.

Gaya MLA

BLUNT, CAROLYN., HILL-WILSON, MARTIN. "DELIVERING EFFECTIVE SOCIAL CUSTOMER SERVICE; HOW TO REDEFINE THE WAY YOU MANAGE CUSTOMER EXPERIENCE AND YOUR CORPORATE REPUTATION". : Wiley, 2013. Text.