Gaya APA

SPECTOR, R., McCARTHY, P. (2012). THE NORDSTROM WAY to CUSTOMER SERVICE EXCELLENCE; THE HANDBOOK FOR BECOMING THE “NORDSTROM” OF YOUR INDUSTRY-SECOND EDITION . Canada: Wiley.

Gaya MLA

SPECTOR, ROBERT., McCARTHY, PATRICK. "THE NORDSTROM WAY to CUSTOMER SERVICE EXCELLENCE; THE HANDBOOK FOR BECOMING THE “NORDSTROM” OF YOUR INDUSTRY-SECOND EDITION". Canada: Wiley, 2012. Text.