Gaya APA

BLUNT,Carolyn, ., Hill, W. (2013). Delivering Effective Social Customer Service;how to redefinethe way youmanage customer experience and your corporate reputation . United Kingdom: Wiley.

Gaya MLA

BLUNT,Carolyn, ., Hill, WILSON,Martin. "Delivering Effective Social Customer Service;how to redefinethe way youmanage customer experience and your corporate reputation". United Kingdom: Wiley, 2013. Text.