Gaya APA

Tjiptono,Fandy, ., Chandra,Gregovius, . (2008). Service Quality Satisfaction ed.4 . Yogyakarta: Andi.

Gaya MLA

Tjiptono,Fandy, ., Chandra,Gregovius, . "Service Quality Satisfaction ed.4". Yogyakarta: Andi, 2008. Text.