Gaya APA
Tjiptono, F.
(2008).
SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA".
Yogyakarta:
Andi Offset,
2008.
Text.