Gaya APA

kartasasmita, G. (juli 2012). Service Performance And Customer Satisfaction Measurement (ke 3). Bandung: Pustaka Reka Cipta.

Gaya MLA

kartasasmita, Ginandjar. "Service Performance And Customer Satisfaction Measurement". ke 3 Bandung: Pustaka Reka Cipta, juli 2012. Text.