Gaya APA

Chang, Z, Y, ;, Y, W, Y, ;, L, L. (1998). The Quest for Global Quality; Kualitas Global perwujudan manajemen kualitas total (TQM)di Singapure Airline (SIA) . Jakarta: Pustaka Delaprasta.

Gaya MLA

Chang, Zeph, Yun, ;, Yeong,, Wee, Yong, ;, Loh,, Lawrence. "The Quest for Global Quality; Kualitas Global perwujudan manajemen kualitas total (TQM)di Singapure Airline (SIA)". Jakarta: Pustaka Delaprasta, 1998. Text.